Frequently Asked
Twenty-one questions across four sections — from how Casonas MX differs from a hotel to what to do with your days inside the walls.
Casonas MX offers the services of a boutique hotel with the privacy of a home. Each property is an entire private house: guests have full exclusivity over the house, courtyard, and pool — no shared lobbies, no other guests — attended by a team that looks after every detail. The one exception is Casa Japa: only when the full house has not been booked two months before arrival, individual suites with shared common areas open up (never more than two suites occupied at once), and this mode is clearly identified before booking. The collection includes restored 18th- and 19th-century colonial homes inside Campeche's UNESCO walled city, combining the privacy of a villa with the personalized service of boutique hospitality.
Casonas MX was founded by Irma and Sébastien, a French-Mexican couple who have lived in Campeche for more than 20 years. The brand grew from a commitment to preserving the architectural and cultural heritage of the walled city through hospitality. It originally launched as Narrativ and evolved into Casonas MX as the main brand; Narrativ continues as the sub-brand for the contemporary lofts on Calle 59.
The portfolio includes eleven properties: seven colonial casonas (Casa Japa, La Casa Verde, Casa Zotz, Casa Ex Templo, Casa Estrada, Casa Pistache, Casa Muralla) and four contemporary Narrativ lofts (Lira, Numen, Solario, Serena). Together that's 21 bedrooms and capacity for up to 58 guests simultaneously — making it possible to host larger groups by combining adjacent homes.
Yes. The properties have been featured in Bloomberg, Architectural Digest, ArchDaily, Designboom, Amazing Architecture, Elle Décoration, the Michelin Guide (Casa Japa), Trasmuro, Inside Spaces, Casita MX and Radio Fórmula, among others. Casa Ex Templo received an Honor Mention at the XV Bienal de Arquitectura Yucateca 2023.
Rates range from $150 USD per night for the Narrativ lofts (sleeping 4 guests) to $650+ USD per night for Casa Japa (the grand colonial mansion sleeping 10).
You can book directly on our search page, always with the best rate guaranteed. For large groups, events, or extended stays, write to [email protected] or message us on WhatsApp.
Yes. By combining several adjacent properties, Casonas MX can host groups of up to 58 people across 21 bedrooms — ideal for destination weddings, multigenerational family trips, corporate retreats, and milestone celebrations. Group bookings are arranged directly: WhatsApp or [email protected].
The policy depends on the property. In all cases, 100% refund if cancelled within 24 hours of the booking being confirmed.
Casa Japa, Casa Zotz and La Casa Verde: 95% refund if cancelled up to 6 weeks before check-in. 50% refund if cancelled up to 3 weeks before check-in. No refund after that.
Casa Ex Templo, Casa Estrada, Casa Pistache and Casa Muralla: 95% refund if cancelled up to 20 days before check-in. 50% refund if cancelled up to 7 days before check-in. No refund after that.
Narrativ Lofts: 95% refund if cancelled up to 7 days before check-in. No refund after that.
For group bookings, weddings, or extended stays, terms are agreed at confirmation.
Yes. We work with travel agencies and wedding planners. We offer a special agency rate. Send your agency information to [email protected] to coordinate.
Booking directly, through this site or on WhatsApp, is our preferred direct rate: it always secures our best available conditions, personal attention from the hosts from the first message, and the flexibility to combine houses and dates that no intermediary can offer.
Your single point of contact for the stay: a member of the local team, in direct touch via WhatsApp, responsible for your house from before arrival until departure. They coordinate check-in, daily housekeeping, the resident cook where the house includes one, and any request or recommendation during the trip. Hours run from 8:00 a.m. to 8:00 p.m., with extended coverage from 7:00 a.m. to 11:00 p.m. for urgent matters. The service is included with every property in the collection.
The larger Las Casonas (Casa Japa, La Casa Verde, Casa Zotz) include breakfast service with on-site staff from 8:00 AM to 10:00 AM. The Narrativ lofts and the more intimate casonas (Casa Pistache, Casa Muralla, Casa Ex Templo, and Casa Estrada) include a stocked kitchen with breakfast provisions. Private gastronomy with local chefs can be added to any property on request.
Yes. Most properties have a private pool in the courtyard or rooftop, including Casa Japa (rooftop pool), La Casa Verde (long lap pool), Casa Zotz (in an ancient stone courtyard), Casa Ex Templo, Casa Estrada, and Casa Muralla. The Narrativ lofts and Casa Pistache do not have a private pool but are within walking distance of the casonas with pools available to book.
We offer private gastronomy with local chefs (in-home dinners showcasing Campeche cuisine), guided walking tours of the walled city, archaeological excursions to Edzná, Calakmul and Becán, and beach getaways to the Gulf of Mexico coast. Everything is arranged with your host at booking or once you arrive.
Yes. All properties have high-speed WiFi. Casa Pistache and the Narrativ lofts are particularly suited for digital nomads: mesh WiFi up to 250 Mbps, dedicated work desk, and a location on the pedestrian street, one block from the main plaza.
Yes. Each property has a smart lock or key safe and is delivered in full exclusivity — only registered guests have access. Check-in instructions are sent 24 hours before arrival. For details see our House Rules.
San Francisco de Campeche is the capital of Campeche state, on Mexico's Yucatán Peninsula. Its fortified historic center was declared a UNESCO World Heritage Site in 1999 — one of the best-preserved Spanish colonial walled cities in the Americas. The original 17th-century city wall, eight bastions, and more than 1,000 historic colonial buildings survive within the walled enclosure.
Campeche is roughly 2 hours by car from Mérida and 5 hours from Cancún. The city has its own international airport (CPE) with direct flights from Mexico City. ADO buses run frequent routes from Mérida and other Yucatán Peninsula cities. Once you're in town, the historic center is fully walkable.
Yes. Campeche consistently ranks among Mexico's safest state capitals. The walled historic center is well-lit, walkable, and patrolled. Most visitors find Campeche notably calmer and safer than larger tourist destinations on the Yucatán Peninsula.
November through April is the optimal season: daytime temperatures of 26–30 °C (78–86 °F) and low humidity. May to October is hot and humid with afternoon rains, but rates are lower and the city feels quieter. Notable cultural events: Carnaval (February), the Festival del Centro Histórico (December), and Hanal Pixán — the local Day of the Dead celebration — at the end of October and early November.
Three to four nights let you experience the walled city without rushing — walking the wall and bastions, visiting the museums, eating well, and watching the late afternoon light on the painted facades. If you plan excursions to Edzná, Calakmul, or the beaches at Champotón, plan for 5 to 7 nights.
The two Yucatán Peninsula cities have different profiles. Mérida is larger, with a broader food scene and more nightlife. Campeche is smaller and more intimate, with the unique distinction of being walled and a UNESCO World Heritage Site since 1999 — the appeal is the human scale, the calm, and the sense of a city that has paused. Ideal: visit both. Read the full guide: Mérida vs Campeche: which colonial city to visit?
Inside the city: walk the wall and the eight bastions, visit the Cathedral of Our Lady of the Immaculate Conception, stroll Calle 59 (the pedestrian street), the Maya Architecture Museum, the San Miguel Fort, and the Malecón at sunset. Nearby excursions: the Edzná archaeological site (1 hour away), Calakmul deep in the jungle (4 hours, best with an overnight), and the beaches at Champotón and Sabancuy. More on the Campeche Journal.
For direct bookings, group reservations, productions, or bespoke cultural experiences — every stay begins with a conversation.