The Collection · Your stay
How your
stay works.
The houses are offered whole and all are run to the same service standard. Casa Japa is primarily booked as a whole house. When the whole house has not been booked two months before arrival, individual suites can also be booked; in this option, no more than two suites may be occupied simultaneously. Shared spaces are clearly identified before booking. These are the practical terms of a direct booking, house by house.
The service, in every house
House Manager
A single point of contact for the whole stay, over WhatsApp. Hours 8:00 to 20:00, extended 7:00 to 23:00 for urgent matters, with a reply within a few minutes. Coordinates arrival, housekeeping and any request during the trip.
Arrival and departure
Check-in from 15:00, check-out until 11:00. Arrival is planned in advance with the House Manager; the exact address is shared once the booking is confirmed. A member of our team personally welcomes each guest. Outside reception hours, access is via a smart lock, following the instructions sent before arrival.
Breakfast
Breakfast is included in every house. At Casa Japa, Casa Zotz and La Casa Verde the house cook prepares it each morning, from 8:00 to 10:00. In the other houses and in the lofts it is laid out in the kitchen, ready whenever you choose to eat.
Housekeeping
At Casa Japa, Casa Zotz and La Casa Verde housekeeping staff attend the house every day: 8:00 to 15:00 at Casa Japa and 8:00 to 13:00 at Casa Zotz and La Casa Verde. In the other houses and in the lofts, daily housekeeping is available at an additional cost arranged with the House Manager.
Privacy
When you book a whole house, it is yours for the stay and there are no other guests in it. In Casa Japa's suite option, the suite is private and some common areas are shared with another suite that may be occupied.
Experiences
Experiences and transfers are arranged with the House Manager before arrival, so the plan is ready on day one.
Rates and taxes
Direct rates are shown per night with taxes included: 16% VAT and 2% lodging tax.
Terms by house
| House | Minimum | Breakfast | Housekeeping | Cancellation | |
|---|---|---|---|---|---|
| Casa Japa | 2 nights | Private cook in the house, breakfast 8:00 to 10:00 | Housekeeping staff in the house, 8:00 to 15:00 | 95% up to 6 weeks, 50% up to 3 weeks before check-in | View Casa Japa |
| La Casa Verde | 2 nights | Private cook in the house, breakfast 8:00 to 10:00 | Housekeeping staff in the house, 8:00 to 13:00 | 95% up to 6 weeks, 50% up to 3 weeks before check-in | View La Casa Verde |
| Casa Zotz | 2 nights | Private cook in the house, breakfast 8:00 to 10:00 | Housekeeping staff in the house, 8:00 to 13:00 | 95% up to 6 weeks, 50% up to 3 weeks before check-in | View Casa Zotz |
| Casa Ex Templo | 2 nights | Breakfast included, laid out in the house kitchen | Daily housekeeping available at additional cost | 95% up to 20 days, 50% up to 7 days before check-in | View Casa Ex Templo |
| Casa Estrada | 2 nights | Breakfast included, laid out in the house kitchen | Daily housekeeping available at additional cost | 95% up to 20 days, 50% up to 7 days before check-in | View Casa Estrada |
| Casa Pistache | 2 nights | Breakfast included, laid out in the house kitchen | Daily housekeeping available at additional cost | 95% up to 20 days, 50% up to 7 days before check-in | View Casa Pistache |
| Casa Muralla | 2 nights | Breakfast included, laid out in the house kitchen | Daily housekeeping available at additional cost | 95% up to 20 days, 50% up to 7 days before check-in | View Casa Muralla |
| Narrativ Lira | 1 night | Breakfast included, laid out in the house kitchen | Daily housekeeping available at additional cost | 95% up to 7 days before check-in | View Lira |
| Narrativ Numen | 1 night | Breakfast included, laid out in the house kitchen | Daily housekeeping available at additional cost | 95% up to 7 days before check-in | View Numen |
| Narrativ Serena | 1 night | Breakfast included, laid out in the house kitchen | Daily housekeeping available at additional cost | 95% up to 7 days before check-in | View Serena |
| Narrativ Solario | 1 night | Breakfast included, laid out in the house kitchen | Daily housekeeping available at additional cost | 95% up to 7 days before check-in | View Solario |
- Minimum
- 2 nights
- Breakfast
- Private cook in the house, breakfast 8:00 to 10:00
- Housekeeping
- Housekeeping staff in the house, 8:00 to 15:00
- Cancellation
- 95% up to 6 weeks, 50% up to 3 weeks before check-in
- Minimum
- 2 nights
- Breakfast
- Private cook in the house, breakfast 8:00 to 10:00
- Housekeeping
- Housekeeping staff in the house, 8:00 to 13:00
- Cancellation
- 95% up to 6 weeks, 50% up to 3 weeks before check-in
- Minimum
- 2 nights
- Breakfast
- Private cook in the house, breakfast 8:00 to 10:00
- Housekeeping
- Housekeeping staff in the house, 8:00 to 13:00
- Cancellation
- 95% up to 6 weeks, 50% up to 3 weeks before check-in
- Minimum
- 2 nights
- Breakfast
- Breakfast included, laid out in the house kitchen
- Housekeeping
- Daily housekeeping available at additional cost
- Cancellation
- 95% up to 20 days, 50% up to 7 days before check-in
- Minimum
- 2 nights
- Breakfast
- Breakfast included, laid out in the house kitchen
- Housekeeping
- Daily housekeeping available at additional cost
- Cancellation
- 95% up to 20 days, 50% up to 7 days before check-in
- Minimum
- 2 nights
- Breakfast
- Breakfast included, laid out in the house kitchen
- Housekeeping
- Daily housekeeping available at additional cost
- Cancellation
- 95% up to 20 days, 50% up to 7 days before check-in
- Minimum
- 2 nights
- Breakfast
- Breakfast included, laid out in the house kitchen
- Housekeeping
- Daily housekeeping available at additional cost
- Cancellation
- 95% up to 20 days, 50% up to 7 days before check-in
- Minimum
- 1 night
- Breakfast
- Breakfast included, laid out in the house kitchen
- Housekeeping
- Daily housekeeping available at additional cost
- Cancellation
- 95% up to 7 days before check-in
- Minimum
- 1 night
- Breakfast
- Breakfast included, laid out in the house kitchen
- Housekeeping
- Daily housekeeping available at additional cost
- Cancellation
- 95% up to 7 days before check-in
- Minimum
- 1 night
- Breakfast
- Breakfast included, laid out in the house kitchen
- Housekeeping
- Daily housekeeping available at additional cost
- Cancellation
- 95% up to 7 days before check-in
- Minimum
- 1 night
- Breakfast
- Breakfast included, laid out in the house kitchen
- Housekeeping
- Daily housekeeping available at additional cost
- Cancellation
- 95% up to 7 days before check-in
Check-in from 15:00 and check-out until 11:00 in every house. Cancellation terms apply to direct bookings. The lofts have a one night minimum and a shorter cancellation window than the casonas.
FAQ
What time is check-in and check-out?
Check-in is from 15:00 and check-out until 11:00. If you need different times, the House Manager reviews them against the house occupancy.
What is the minimum stay?
Two nights in the casonas and one night in the Narrativ lofts.
What does the House Manager service include?
A single point of contact over WhatsApp for the whole stay, 8:00 to 20:00 and 7:00 to 23:00 for urgent matters, coordinating arrival, daily housekeeping and requests during the trip. It is included with every house.
Is breakfast included?
Yes, in every house. At Casa Japa, Casa Zotz and La Casa Verde the house cook prepares it from 8:00 to 10:00; in the other houses and in the lofts it is laid out in the kitchen for whenever you choose to eat.
Is daily housekeeping included?
At Casa Japa, Casa Zotz and La Casa Verde yes, with staff in the house 8:00 to 15:00 at Japa and 8:00 to 13:00 at Zotz and Verde. In the other houses and in the lofts it is available at an additional cost arranged with the House Manager.
Do rates include taxes?
Yes. Direct rates are shown per night with 16% VAT and 2% lodging tax already included.
A question before booking
If you need a late arrival, a long stay or different terms, write to us and we look at it case by case.